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Review 5 of 23
Price Paid:
$300.00
from ORBITSAT.COM Summary: Although I'm happy with the picture quality, human interface, and seamless integration of the DSS and TiVo features, I'm extremely unhappy with the reliability of the unit. It was installed for about three days when it suddenly refused to power up. A phone call to the on-line retailer, ORBITSAT.COM, was very discouraging; they didn’t even want to talk to me and referred me to Sony for warranty service… on a three-day old receiver! The people at ORBITSAT.COM wanted nothing to do with me after they got their money.
Sony wasn’t much better. They did agree to repair the receiver under warranty, but they took a long to time to get it done. I was without my receiver for several weeks. I have since discovered that many people have complained about similar problems with this unit including issues with the optical digital audio, remote control, and hard disk.
If you really want one of these, your best bet is to purchase at a local retailer using a credit card so you’ll have some recourse when/if your unit dies a few days after you get it home.
Also, the unit is advertised as able to record 35 hours (depending on program content) but the real capacity is closer to 20 hours. The hard disk can be replaced with a bigger one using one of several after-market kits, but that immediately voids the warranty.
During initial installation, the modem refused to work. A call to DirecTV solved the problem, but I had to set the modem to half-speed to make it work.
The interface sometimes lags for several seconds which can be annoying when you’re trying to set up shows to record and configure the unit.
The unit includes an infrared emitter which it uses to control your VCR. This allows you to pop in a blank tape and transfer a show from the DSS to tape. It’s a good idea, but the execution doesn’t work well. The emitter is mounted at the end of a flimsy, flexible plastic boom which doesn’t stay in place and looks bad sticking out in front of your VCR. All it does is tell your VCR when to start recording, but you can just as easily do this manually without the extra clutter the IR emitter causes.
Finally, the TiVo component makes suggestions and automatically records shows it thinks you’ll like based on what you usually watch. The suggestions so far were terrible, but they were improving as the unit learned my tastes. Strengths: Clear picture and great sound. The TiVo integration with DSS is seamless. The remote control integrates TV and DSS/TiVo functions in one place so you can change the volume on your TV and change channels on the DSS with one remote control. Weaknesses: The receiver has serious reliability problems. Numerous others have reported problems with the optical digital output, remote control, and hard disk. Mine died a few days after it was installed; Sony took weeks to repair it. The unit doesn’t have the Picture-in-Picture feature that Ultimate TV has. Modem doesn’t work well and the TiVo suggestions suck, but they are improving. Similar Products Used: Various DSS
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